Refund, Return and Cancellation Policy

1. Digital Products and Services

All courses, recordings, PDFs, quizzes, educational resources, and class access provided by HDS Physics are digital services. No physical products are shipped or delivered.

2. Cancellations Before Access Is Granted

A student may request a cancellation and refund before access to the relevant class, course, recording, or digital resource has been granted.

Once course access has been activated or digital content has been accessed, viewed, or downloaded, the payment will generally be non-refundable.

3. Eligible Refunds

A refund may be considered in the following circumstances:

• The same payment was charged more than once.
• An incorrect amount was charged because of a technical error.
• Payment was completed, but HDS Physics is permanently unable to provide the purchased course or service.
• The student contacted HDS Physics before course access was approved.
• A verified technical issue caused by HDS Physics prevents the student from accessing the purchased service and cannot be resolved within a reasonable period.

4. Non-Refundable Circumstances

Refunds will generally not be issued when:

• Course or class access has already been granted.
• The student has accessed, viewed, or downloaded lessons or resources.
• The student changes their mind after receiving access.
• The student is unable to attend a live class but has access to the recording or relevant resources.
• The student experiences personal internet, device, software, or connectivity problems.
• Access is suspended because of account sharing, unauthorised distribution, screen recording, or another violation of the Terms and Conditions.
• The student fails to use the course during the available access period.

5. Failed or Pending Transactions

When a transaction appears to have failed but the account has been charged, the customer should contact HDS Physics with the transaction details.

The payment status will be checked with PayHere and the relevant financial institution before course access or a refund is processed.

6. How to Request a Refund

Refund requests must include:

• Full name of the student
• Registered email address or telephone number
• Course or class purchased
• Payment date and amount
• PayHere transaction or payment reference
• Reason for requesting the refund

Refund requests should be submitted through the contact details displayed on the HDS Physics website.

Email: hirundesilvaphysics@gmail.com

Phone/WhatsApp: +94772445393

You can also use the Contact page.

7. Refund Processing

Approved refunds will normally be returned through the original payment method.

Processing times may depend on PayHere, the relevant card network, and the bank or financial institution used by the customer.

8. Policy Changes

HDS Physics reserves the right to update this policy when necessary. The latest version will always be displayed on this page.